Product Management

Junior Software Business Analyst

Skopje, Greater Skopje   |   Full Time

A bit about us

MCA is a digital product studio of 85+ devoted in-house developers. Since our inception in 2008, we have created products for both small and large international companies in the telco, finance and law enforcement industries. With our one-stop-shop approach, our clients appreciate that we deliver the full product and we take full responsibility and ownership.

The Opportunity

We are looking for a Business analyst to join our teams who will be a vital link between our clients and our solution development teams. The role of the Business Analyst will be to elicit requirements from business owners for the projects and perform the necessary analysis and documentation of the optimal solution. The person will work closely with product owners as well as technical teams for development, acceptance testing in the course of delivering the changes needed by the businesses.


  • Understand, document and prioritize business requirements

  • Convert business requirements into executable, detailed user stories in order to enable the development

  • Create visual models (wireframes, Business Process Models)

  • Become and remain knowledgeable on key business processes/systems and how they operate/integrate

  • Manage the relationship between IT and key stakeholders and management teams

  • Proactively identify opportunities to leverage technology solutions and emerging technologies to facilitate business solutions

  • Provide expertise and advice to business owners and other stakeholders

  • Identify gaps in the application functionality and work with the stakeholders in order to provide solutions

  • Provide efficient project processes and deliverables to shorten the project life cycle, where applicable

  • Work with application support and development teams to fix software bugs and escalate issues

  • Participate in regular project status reviews


  • Bachelor's Degree in Information Systems / Computer Science or
     Bachelor’s Degree in Economics / Finance with 0-1 one (1) year of IT and/or business experience, or any equivalent combination of experience, education, and/or training

  • Ability to understand customer and business needs vis-a-vis market needs and convert them into a compelling product vision

  • Ability to create detailed, well-written documentation for a variety of audiences

  • Ability to create and document processes that will optimize the workflow

  • Excellent analytical and problem-solving skills

  • Enthusiasm to proactively coordinate and take action within a team environment

  • Ability to work independently as well as under the direction of project managers

  • Experience with Agile practices is a plus

  • Experience with business process modeling or use case modeling is a plus

Workplace Benefits

Your career path matters a lot to us, as such you’ll be continually guided and have the opportunity for Personalized Career Development (Workshops, Paid Online Courses, Mentors). Benefits include paid Personal Private Insurance, membership at many sport establishments (gyms, swimming pool, kick box…), and plenty of Team building & Socializing activities. Fresh Fruits is provided free of charge and special orders are usually granted.

Work location is the city center and the work environment is set in small offices (not ocean) which will give you the possibility to work effectively both in team and individually. You will be working with a young and open-minded team and in a good work atmosphere.

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